About this role: This position offers an opportunity to deliver quality customer support by helping clients navigate a platform, answer questions, and resolve issues. You’ll be a key point of contact for clients during onboarding and ongoing use, working to ensure they have a successful experience. The role combines customer service, platform guidance, and problem-solving in a supportive, team-oriented environment.
What you’ll do:
• Handle inbound and outbound customer communications via chat, email, and support requests
• Guide clients through onboarding and platform setup, conducting training sessions where needed
• Troubleshoot platform-related issues and provide clear, timely solutions
• Document all interactions and customer progress accurately
• Support client adoption and satisfaction by addressing escalations and concerns
• Work cross-functionally to resolve complex customer needs
Skills/background needed:
• Strong written and verbal communication skills
• Ability to manage multiple priorities and work independently
• Problem-solving mindset with a solutions-oriented approach
• Basic computer skills and comfort learning new software platforms
• Patience and ability to explain technical concepts in simple terms
• Organisational skills and attention to detail
• Team player who is flexible and resourceful
• No prior customer support experience required – full training provided
Nice to have:
• Previous experience in customer or technical support
• Familiarity with software-as-a-service platforms
• Associate’s or Bachelor’s degree in Communications, Business Administration, or similar field
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Ongoing
Location: Fully remote – work from home
This is a fully remote position. You’ll work from home with flexible scheduling and the support of an experienced team. Full training will be provided to help you succeed from day one, regardless of your prior experience level.
Ready to get started? Submit your application below.