Role Overview:
We are looking for a professional and customer-focused Customer Support Representative to join our growing team. You will serve as an important point of contact between our company and our clients, contractors, vendors, and business partners.
This position is ideal for someone who communicates well, stays organized, follows through on commitments, and enjoys helping people resolve questions and move projects forward. You do not need to have prior experience in this field—we are looking for individuals who are willing to learn and develop professionally with us.
Key Responsibilities:
Answer customer and business-partner inquiries professionally by phone, email, and other approved communication channels.
Provide timely responses and follow up on customer requests.
Maintain accurate customer and project information.
Schedule calls, meetings, appointments, and follow-ups.
Communicate with contractors, vendors, and clients.
Assist with obtaining information, documents, and project updates.
Track open customer requests and ensure issues are followed through to completion.
Maintain organized records and correspondence.
Assist management with administrative and customer-support tasks.
Help identify customer needs and route questions to the appropriate team member.
Provide professional follow-up with prospective clients and business partners.
Help maintain positive long-term relationships with customers and contacts.
Protect confidential company and customer information.
Follow company procedures, communication standards, and compliance requirements.
Perform other customer-service and administrative duties as assigned.
What We Are Looking For:
Professional and dependable attitude.
Friendly and comfortable speaking with people.
Strong communication skills.
Organized and detail-oriented approach.
Comfort using email, telephone, video meetings, and basic computer applications.
Willingness to learn new systems and procedures.
Ability to handle multiple tasks and priorities.
Comfort following up with customers and business contacts.
Ability to maintain professionalism during challenging conversations.
Reliability in meeting deadlines and responding to messages.
Interest in developing a long-term career with a growing company.
Important Skills:
Communication – You should be comfortable communicating professionally with customers, contractors, vendors, and business partners.
Organization – You will be responsible for tracking conversations, follow-ups, documents, and outstanding requests.
Problem Solving – Customers may have questions or concerns that require research and coordination. You should be comfortable finding answers or escalating issues when necessary.
Follow-Through – Our clients depend on us to do what we say we will do. Strong follow-through is essential.
Professionalism – Employees are expected to represent the company professionally in every interaction.
What We Offer:
Opportunity to join a growing organization.
Full training and onboarding provided.
Professional development and learning opportunities.
Potential advancement into administrative, project coordination, or management positions.
Collaborative work environment.
Opportunity to develop relationships with contractors, vendors, and clients.
Career Growth:
This position can serve as an entry point into several areas of the company. Employees who demonstrate strong performance may have opportunities to advance into roles such as Senior Support Representative, Project Coordinator, or other positions within the organization.
Our Ideal Candidate:
We are looking for someone who is reliable, teachable, professional, organized, and willing to take ownership of their responsibilities. If you enjoy helping people, communicating with others, solving problems, and being part of a growing organization, we encourage you to apply. Prior experience in customer service, call center work, administration, or related fields is helpful but not required. Full training will be provided.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Permanent position
Location: Fully remote – work from home
Ready to get started? Submit your application below.