About This Role:
We’re looking for a Chat Support Specialist to support our customers with day-to-day operational needs. You’ll handle order processing, customer communication, account maintenance, and basic customer support. You’ll work closely with multiple teams to ensure customers receive timely and consistent support. This is a fully remote position.
What You’ll Do:
• Process customer orders and ensure information is accurate
• Provide order confirmations, shipping updates, and tracking information
• Respond to customer emails and calls with timely follow-up
• Maintain accurate customer and account information in systems
• Create and update customer support cases and document interactions
• Provide Level 1 customer support and escalate technical issues when needed
• Coordinate customer onboarding, installation, and training activities
• Support customers after installation and training
• Assist with returns, replacements, and related requests
• Monitor open customer requests and follow through until completion
• Work cross-functionally with sales, customer success, and technical support teams
• Support customer compliance and account follow-up as needed
Skills/Background Needed:
• 1–3 years of customer service, order management, or related experience (or equivalent)
• Strong written and verbal communication skills
• Strong organisational skills and attention to detail
• Ability to manage multiple priorities and work independently
• Excellent customer service and problem-solving skills
• Comfortable communicating with customers by phone and email
• Experience with CRM systems preferred but not required
• Ability to work in a fast-paced environment where priorities may shift
• Strong sense of ownership and accountability
What We Offer:
• Fully remote work – no commute necessary
• Full training provided – no prior experience with our systems required
• Opportunity to develop customer service skills in a supportive team environment
• Clear pathways for growth and development
• Collaborative workplace culture
Location: Open to applicants worldwide. This role operates on Pacific Time business hours to support customer needs.
Rate: Competitive entry-level pay, details shared upon application.
Contract Length: Ongoing.
Ready to get started? Submit your application below.