Summary
This is a fully remote position where you’ll provide outstanding customer service through live chat, helping customers find the right solutions and convert inquiries into bookings. You’ll handle customer communications, manage accounts, process billing, and support the team with administrative tasks.
What You’ll Do
• Use a consultative, friendly approach to understand what customers need and recommend the best solution for them
• Answer customer inquiries via live chat, email, and text with professionalism and confidence
• Communicate value clearly and overcome common objections to successfully convert inquiries into bookings
• Identify appropriate upselling opportunities that add genuine value for customers
• Add new customer information into the company system, send contracts, and collect payment details from retail customers
• Set up business customer accounts with contact information, discuss billing preferences, and establish contracts for initial delivery
• Schedule deliveries and pick-ups, confirm customer locations and access requirements, and discuss any special needs
• Make outbound follow-up calls to leads to answer questions and convert them into sales
• Handle daily, weekly, and monthly billing and account management for both retail and business customers
• Manage failed payment notices by calling customers and working through the process to completion
• Assist with data entry, spreadsheet organisation, and other administrative projects as needed
• Provide support to location managers and drivers with account management and system updates
Skills/Background Needed
• No prior experience necessary – we provide full training
• Strong communication skills, both written and verbal
• Excellent listening skills and a customer-focused mindset
• Highly organised with strong attention to detail
• Ability to prioritise tasks and work with high urgency
• Comfortable using basic computer systems and learning new software tools
• Professional, accountable approach to all responsibilities
• Authorised to work in the US
Rate: Competitive entry-level pay, details shared upon application.
Contract Length: Full Time
Hours: 40 hours per week (includes two paid 15-minute breaks and one unpaid 30-minute lunch break). Standard business hours.
Location: Open to applicants worldwide. Work from home required.
Benefits
• Fully remote work – work from home
• Comprehensive healthcare coverage including medical, vision, and dental
• Paid time off
• Retirement plan
• Full training provided
• Supportive team environment
Equal opportunity employer. We welcome applicants from all backgrounds.
Ready to get started? Submit your application below.