We know that great service starts with great people. As a Chat Support Specialist, you’ll help connect clients with the information and support they need while keeping critical processes moving behind the scenes.
This fully remote position offers the opportunity to work with a collaborative team, build meaningful relationships, and develop valuable administrative and customer service skills. The schedule for this role is Monday through Friday, 12:00pm–8:30pm.
If you’re organized, detail-oriented, and passionate about helping others, we’d love to meet you. No prior experience necessary — full training will be provided.
Responsibilities may include:
Handle and respond promptly to inquiries from clients regarding questions, status updates, concerns, or general requests for information. Utilize appropriate systems and databases to enter or retrieve client information. Maintain daily contact with relevant departments regarding workflow and pending updates. Contact providers for assignments and update databases. File and archive cases. Verify client information is current and accurate in the system. Work independently and with team members to ensure inquiries are addressed, documented, and resolved in a timely manner. Direct communications to other departments as needed. Perform clerical duties such as typing, filing, emailing, and proofreading. Assist in resolving customer concerns and quality assurance issues. Notify management of any issues or concerns. Ensure all practices comply with applicable regulations. Perform other duties as assigned.
Skills/background needed:
High school diploma or equivalent. Customer service experience is helpful but not required — we provide full training. Comfortable using computers, including Microsoft Word, Outlook, Excel, and the internet. Ability to learn new software programs quickly. Ability to follow instructions and respond to guidance accurately. Exceptional communication skills, both written and verbal. Ability to work independently, prioritize tasks, and manage time efficiently. Strong attention to detail, accuracy, and commitment to quality. Ability to maintain confidentiality. Willingness to follow all company policies and procedures.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full Time
Location: Open to applicants worldwide.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable law.
Ready to get started? Submit your application below.