Roles: Chat Support Specialist – Healthcare
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Part Time
Location: Work from home (fully remote, open to applicants worldwide)
Skills/background needed: No experience necessary
Do you have a passion for helping others? We’re looking for caring, supportive people to join our team as Chat Support Specialists in the healthcare field. Whether it’s answering customer questions quickly, assisting with account issues, or finding solutions with a smile, you’ll be the difference between an average experience and an exceptional one.
What You’ll Be Doing
During a typical day, you’ll:
Respond to customer chat messages with helpful product and health plan information
Help customers understand their health benefits, eligibility questions, and enrollment status
Assist members with logging into their online accounts and locating doctor and facility information
Maintain confidentiality and follow privacy guidelines when handling customer information
What You’ll Bring
A passion for helping others and providing great customer service
Basic computer skills and comfort using chat platforms
High-speed internet connection (at least 15 Mbps)
A headset (wired is preferred, but a headset you already own may work too)
High school diploma or equivalent
Prior customer service experience is a bonus but not required—we provide full training
What You Can Expect
Full training provided from day one, including engaging online sessions and one-on-one coaching
A supportive team environment committed to your professional growth
Access to free courses and development opportunities throughout your role
A welcoming, inclusive culture where your contributions are valued
Flexible work-from-home arrangement with the chance to build meaningful connections with your team
Performance bonuses and a benefits package based on your position
Why Join
We’re committed to building a diverse, inclusive workplace where every team member feels valued and supported. We believe in developing your skills and confidence from day one, and we’re proud to offer an inclusive culture focused on professional development. You’ll be part of a global team of learners and problem-solvers who genuinely care about delivering great experiences.
We are an equal opportunity employer and welcome applications from all qualified candidates.
Ready to get started? Submit your application below.