We are looking for a support specialist to assist our team with resolving customer account, listing, catalog, and fulfillment issues on an online marketplace platform.
We need someone who can investigate problems, determine appropriate solutions, and escalate to platform support when necessary. Full training will be provided, and no prior experience is required.
Responsibilities may include:
Troubleshooting inactive, suppressed, or problematic product listings
Creating and modifying product listings
Resolving catalog and variation issues
Assisting with inventory setup and configuration
Troubleshooting inventory, shipment, and fulfillment issues
Opening, managing, and following up on support cases
Reviewing platform configurations and identifying potential issues
Providing guidance when questions arise about platform-related matters
Assisting with advertising and listing optimization as needed
Rate: Competitive entry-level pay, details shared upon application.
Expected hours: 10 hours per week
Contract length: Project-based
Location: Fully remote – work from anywhere
Skills/background needed: No experience required. We provide full training. A willingness to learn, attention to detail, and strong communication skills are most important.
This is a flexible, work-from-home opportunity. We are interested in building an ongoing working relationship with the right person for future projects as they arise.
Ready to get started? Submit your application below.