About This Role
We’re looking for a friendly and helpful Chat Support Specialist to join our remote customer service team. You’ll be the first point of contact for members who need assistance, answers to their questions, and help resolving any issues they encounter. This is a full-time position where you’ll work from home, supporting members via live chat, email, and phone.
What You’ll Do
Your core responsibilities will include:
• Answer member questions and resolve issues quickly and professionally via chat, email, and phone calls
• Research member accounts and claims using internal systems and databases to find accurate solutions
• Educate members about their benefits and help them understand how to use their coverage
• Handle a high volume of daily inquiries while maintaining quality and accuracy in every interaction
• Manage complaints with patience and diplomacy, turning frustration into positive outcomes
• Escalate priority issues appropriately and follow up to ensure members are satisfied
• Maintain excellent attendance and be reliably present for your scheduled shifts
• Adapt to changes and continuously improve how you serve members
Skills and Background Needed
• High School diploma or equivalent
• 1 year of customer service experience (required)
• Fluency in English and Spanish (required)
• Proficiency with Microsoft Word, Excel, and email software
• Ability to type quickly and accurately
• Strong written and verbal communication skills
• Excellent multitasking ability and high energy throughout your shift
• Genuine passion for helping customers and generating positive experiences
Preferred Qualifications
• College degree or some coursework
• Prior experience in a call center environment
• Familiarity with health insurance or benefits administration
What We Offer
• Fully remote work from home position
• Full training provided – no experience with our systems required
• Health insurance, dental insurance, and vision insurance
• Paid time off
• 401(k) retirement plan with employer matching
• Supportive team environment
• Opportunities for growth and development
Roles: Chat Support Specialist, Customer Service Representative
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full-time, ongoing
Location: Open to applicants worldwide. Remote work from home.
Shift Hours: 10 AM to 7 PM ET, with one unpaid lunch hour
Ready to get started? Submit your application below.