About this role
We’re looking for a detail-oriented and organized individual to join our support team as a Live Chat Support Agent. In this role, you’ll be the first point of contact for customers, providing clear and professional assistance through live chat conversations. You’ll handle customer inquiries, gather important information, and ensure every interaction sets a positive foundation for the customer experience.
This is a fully remote position — you’ll work from home with flexible scheduling and full training provided. No prior experience is necessary; we’re looking for someone who is eager to learn and committed to delivering great customer service.
What you’ll do
Customer Engagement
Conduct outbound and inbound live chat conversations with customers to answer questions, confirm key details, and introduce our services. Make customers feel welcome and gather relevant information to support their needs. Recognize when a customer needs follow-up and document all interactions clearly. Hand off conversations to the appropriate team with accurate notes when required. Identify growth opportunities and keep customer information up-to-date for future engagement.
Data and Account Management
Create, update, and maintain customer accounts and contact information using a CRM system, following standardized processes. Keep records accurate and complete by fixing duplicates, correcting details, and ensuring proper organization. Complete and validate all required fields so that workflows function smoothly. Monitor automated systems and alerts, investigate any issues, and flag recurring problems to the team for improvement.
Skills and background needed
No prior experience required — we provide full training. You should have:
Strong attention to detail and a commitment to data accuracy. Comfort conducting professional, clear conversations with customers via chat and phone. Excellent organizational skills and the ability to manage multiple tasks at once. Experience with CRM systems (such as Salesforce) is helpful but not required. A genuine desire to help customers and a collaborative attitude.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full time, permanent
Location: Open to applicants worldwide. Work from home.
We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Ready to get started? Submit your application below.