About the role: We’re looking for friendly, motivated people to join our customer support team as a Live Chat Support Agent. You’ll help customers via chat, email, and phone, answering their questions and solving their problems with patience and care. No prior experience is necessary – we provide full training and support to get you started.
What you’ll be doing: Your main responsibilities will include handling customer inquiries through live chat and phone support, managing customer accounts, entering application data accurately, troubleshooting technical issues, and following established procedures. You’ll need strong multitasking skills to prioritize and manage different tasks throughout your day. We’ll train you thoroughly on everything you need to know, and you’ll be supported every step of the way.
What you need: You must be at least 18 years old, reliable, and able to commit to our paid training period. A dedicated private workspace is essential, and you’ll need a personal device with a working camera for training. Internet requirements are important – you’ll need a minimum speed of 100 Mbps with a wired ethernet connection (cable or fibre broadband). Please note that mobile internet providers, satellite internet, Wi-Fi only, and Wi-Fi adapters are not compatible with our systems. You’ll also need to pass a background check and drug test within 3 days of being hired.
Skills/background needed: Comfortable computer skills, eagerness to learn new technology, strong verbal and written communication, and a professional approach are essential. Self-motivation and the ability to work independently from home are important. Previous customer support experience is a bonus but absolutely not required – we welcome people brand new to the field.
Why join us: You’ll enjoy a fully remote role with the flexibility to work from home, a supportive and collaborative team environment, and paid comprehensive training. We offer competitive entry-level pay with performance incentives, plus benefits including paid time off, 401(k) matching, and individual healthcare coverage options.
Contract length: Full-time, seasonal position
Rate: Competitive entry-level pay, details shared upon application
Location: Fully remote – work from anywhere
Ready to get started? Submit your application below.