About the Role:
We’re looking for a customer-focused Live Chat Support Agent to join our remote team. You’ll be the friendly face behind the screen, helping customers and professionals with product questions, installation support, troubleshooting, and order assistance. This is a fully remote position where you’ll work from home, supporting customers across multiple digital channels.
What You’ll Do:
Your main responsibilities will include:
• Respond to customer inquiries via live chat, email, and other digital touchpoints with friendly, helpful support
• Help customers with product identification, installation guidance, parts information, technical troubleshooting, warranty questions, and order processing
• Provide expert assistance to both consumers and professionals, aiming to handle 30+ interactions daily
• Go the extra mile to deliver exceptional service and create positive brand experiences
• Anticipate customer needs and offer solutions that exceed expectations
• Process sales orders and warranty requests accurately
• Stay informed on product updates, promotions, and company policies
• Participate in team meetings and training to continuously improve your skills
Skills/Background Needed:
We’re looking for someone with:
• A passion for helping people and solving problems creatively
• Strong written and verbal communication skills
• Ability to multitask and manage time effectively
• Comfort working with multiple systems and applications
• Proficiency with Microsoft Word, Microsoft Excel, and Gmail
• A positive attitude and willingness to learn
• Self-motivation and a proactive approach to work
• High sense of urgency and strong problem-solving abilities
• Excellent organizational skills
• High school diploma or equivalent
• Reliable, high-speed internet connection at home
Preferred Experience:
• 1-2+ years of customer service, retail, manufacturing, or hospitality experience
• Familiarity with DIY home repair or home improvement products
• Bilingual abilities
• Bachelor’s degree or equivalent training
What We Offer:
• Fully remote work from home position
• Work-from-home equipment provided
• Full training provided – no prior experience in this specific role required
• Flexible work schedules between Monday–Friday, 8am–7pm (typical schedule is 9am–6pm)
• Opportunities to develop customer service skills and grow within the company
• Supportive team environment focused on helping you succeed
Rate:
Competitive entry-level pay, details shared upon application.
Contract Length:
Full time, permanent role.
Location:
Open to applicants worldwide. Fully remote.
Why Join Us:
You’ll be part of a team that values every customer interaction as an opportunity to make a real difference. We believe in supporting our people, providing the training and tools you need to succeed, and creating an inclusive, empowering work environment where your contributions matter.
Ready to get started? Submit your application below.