Work Location: Remote, fully work from home. Open to applicants worldwide.
Schedule: Monday–Friday, 12:00 PM–8:00 PM Central Time. Some holiday availability required.
Employment Type: Full-time
Rate: Competitive entry-level pay, details shared upon application.
About The Role:
We’re looking for a Chat Support Specialist to provide friendly, knowledgeable support to veterinary professionals. You’ll be the voice customers trust, helping them solve problems via chat, email, and video calls. If you have a background in veterinary work and enjoy helping others navigate technology, this role is for you.
What You’ll Do:
- Respond to customer support requests via live chat, email, phone, and video calls
- Troubleshoot customer issues and escalate when necessary
- Triage and prioritize customer requests so urgent matters are handled first
- Work with internal teams to resolve challenges and get customers back on track
- Keep detailed notes on customer interactions and follow-ups
- Build strong relationships through patient, clear, and empathetic communication
- Troubleshoot software and equipment-related issues with confidence
- Participate in training and development to grow your skills
- Manage your workload effectively, balancing multiple requests with strong time management
Skills/background needed:
- 3+ years of experience in veterinary medicine
- Veterinary Technician Certification or License (required)
- 2+ years of customer-facing or customer service experience
- A reliable internet connection and suitable workspace for video support
- A PC or laptop with video conferencing capabilities
- Strong verbal and written communication skills
- A patient, positive, and solutions-focused attitude
- Ability to work independently and take initiative
- Familiarity with practice management software (a plus)
- Experience troubleshooting equipment and hardware (a plus)
- Hands-on experience with compliance and record-keeping in veterinary settings (a plus)
- Software support or helpdesk experience (a plus)
Location: Open to applicants worldwide.
We’re an equal opportunity employer celebrating diversity and committed to creating an inclusive environment for all.
Ready to get started? Submit your application below.