About this role
We’re looking for a motivated, customer-focused support specialist to join our remote team. You’ll focus on building strong relationships with our customers through outbound communication and helping them find the right solutions for their needs.
This is a full-time remote position ideal for someone who enjoys connecting with people, is comfortable in a goal-driven environment, and is eager to see their results directly rewarded through a commission-based structure.
What you’ll do
• Make outbound contacts with customers through calls, text, and email• Connect with existing customers and help them understand the value of available programmes• Guide customers toward appropriate options and help complete sales• Schedule appointments and follow-ups for customers• Reach out to customers who are due for maintenance or services• Re-engage previous customers and build long-term relationships• Accurately document all customer interactions in our system• Follow established processes for customer communication and scheduling• Provide a professional and positive experience in every customer interaction• Work towards established goals for contacts, sales, and appointments
What success looks like
Success in this role means turning customer conversations into real results—whether that’s programme enrolments, scheduled appointments, or re-activated customer relationships. You’ll be measured on contact rates, programmes sold, conversion rates, appointments scheduled, and customer satisfaction.
Skills and background you’ll need
• Previous experience in outbound sales, customer retention, appointment setting, or customer service (preferred but not required)• Comfortable making a high volume of outbound contacts• Strong communication and relationship-building skills• Ability to confidently explain services and close sales• Goal-oriented and motivated by measurable results• Strong organisational and follow-up skills• Comfortable learning CRM and scheduling systems• Reliable, coachable, and thriving in a fast-paced environment
Rate: Competitive entry-level pay with commission and performance incentives, details shared upon application.
Contract length: Full-time, permanent
Location: Fully remote—work from anywhere
Benefits
• Health insurance• Dental insurance• Vision insurance• Paid time off• Retirement benefits• Commission and performance incentive opportunities
Training and support
Full training will be provided. You’ll learn our systems, processes, and products, and you’ll have ongoing support from a team dedicated to your success. No prior experience with our tools or industry is necessary—just bring enthusiasm and a willingness to learn.
Equal Opportunity Employer
Ready to get started? Submit your application below.