Work Format: Fully remote
About This Role
We’re hiring an organized, proactive Chat Support Associate to join our growing team. In this role, you’ll work closely with team leads to support client communications, coordinate activities, and help ensure an exceptional experience for both clients and internal stakeholders.
This is a great opportunity for someone who thrives in a fast-paced environment, enjoys managing multiple priorities, and wants to grow within a dynamic organization.
What You’ll Do
- Work closely with team leads to support day-to-day client account management
- Maintain and manage client records, including tracking status updates and organizational changes
- Serve as a key point of contact for client communications and ongoing support
- Coordinate deliverables and ensure timely follow-up on action items
- Partner with internal teams including recruiting, operations, training, and leadership to support client needs
- Maintain accurate records, reporting, and documentation in internal systems
- Monitor account activity and proactively identify and resolve issues
- Prepare client reports, meeting materials, status updates, and presentations
- Support scheduling, project coordination, and operational initiatives
- Help ensure a high level of client satisfaction through responsiveness and attention to detail
- Assist with special projects and additional responsibilities as needed
Skills and Experience Needed
- High school diploma or equivalent (or equivalent real-world experience)
- Prior experience in account coordination, customer support, project coordination, or related field is preferred but not required
- Strong written, verbal, and interpersonal communication skills
- Excellent organizational skills with the ability to manage multiple priorities simultaneously
- Strong attention to detail and problem-solving abilities
- Proficiency in Microsoft Word and Microsoft Excel (or willingness to learn)
- Ability to work independently while collaborating effectively across teams
- Professionalism, adaptability, and a customer-service mindset
- Ability to thrive in a fast-paced, evolving environment
- Strong time management and follow-through skills
Rate: Competitive entry-level pay, details shared upon application.
Contract Length: Full-time
Location: Open to applicants worldwide.
What We Offer
- Fully remote work environment with flexibility
- Comprehensive benefits package
- A collaborative culture where your contributions make a visible impact
- Opportunity for professional growth and advancement
- Full training provided to help you succeed in the role
- Supportive team environment
Equal Opportunities
We are an equal opportunity employer and value diversity. We welcome applications from all backgrounds and experience levels.
Ready to get started? Submit your application below.