About the Role
As a Live Chat Support Agent, you’ll provide real-time assistance to customers, guiding them through product features, answering questions, and helping them get the most value from the platform. This is a proactive, customer-focused role where you’ll build relationships, solve problems, and help customers succeed.
You’ll go beyond answering routine questions—you’ll identify customer needs, offer guidance on how to use features effectively, and flag any concerns that might affect their satisfaction. Your goal is to help every customer feel supported and confident using the platform.
What You’ll Do
• Respond to customer inquiries via live chat in a timely and professional manner
• Guide customers through product features and workflows
• Help customers troubleshoot issues and find solutions
• Identify customer needs and offer proactive support
• Build positive relationships with customers and become a trusted resource
• Monitor customer engagement and flag concerns to the appropriate teams
• Learn about product updates and industry trends to stay current
• Escalate complex issues to specialized teams when needed
• Provide feedback on common customer questions and challenges
Skills/background needed: No prior experience required. Full training provided. We’re looking for someone with strong communication skills, a genuine desire to help customers, comfort with technology, excellent organizational abilities, and a customer-focused mindset. You should be able to manage multiple conversations effectively, solve problems quickly, and work independently in a fully remote environment. Preferred: previous customer-facing experience in a support or service role, familiarity with customer relationship management tools, or background in the industry we serve.
Location: Open to applicants worldwide. Fully remote position.
Contract length: Full time, ongoing
Rate: Competitive entry-level pay, details shared upon application.
Benefits: Paid time off, parental leave, work from home flexibility, full training and onboarding, opportunities for career growth within a growing company, collaborative and supportive team environment.
Ready to get started? Submit your application below.