About This Role
We’re looking for an organized, personable support professional to be the friendly face of our customer service team. You’ll be the connective link between customers and our wider team, helping to keep projects on track and customers informed every step of the way.
What You’ll Do
In this part-time remote role, you’ll:
• Respond to customer messages and questions through live chat, email, and other communication channels
• Schedule and confirm appointments and service requests
• Serve as a friendly point of contact for customers, providing timely project updates
• Track project status and relay important information between customers and the wider team
• Maintain accurate records of appointments, ongoing work, and completed projects
• Follow up with customers before, during, and after service to ensure satisfaction
• Help resolve scheduling conflicts and adjust priorities as needed
• Keep internal systems up to date and organized
Schedule
This is a flexible part-time position. Shift options and exact weekly hours will be discussed during your interview to find what works for you.
Skills/background needed
No prior experience necessary—we provide full training. We’re looking for someone with:
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Comfort with multitasking and managing a flexible schedule
• A friendly, customer-service-oriented attitude
• Basic comfort with computers, email, and spreadsheets
• Reliability, punctuality, and the ability to work independently
• Fluency in Spanish
Experience in customer service, scheduling, or office administration is helpful but not required. No industry-specific background needed—we’ll train you on everything else.
Location
Fully remote. Work from home with flexible scheduling.
Rate
Competitive entry-level pay, details shared upon application.
Contract length
Part-time, ongoing.
Ready to get started? Submit your application below.