Join our team as a Chat Support Representative and help deliver outstanding service to our members. You’ll work with a nationally recognized healthcare organization, supporting members through meaningful interactions via live chat and telephone. This is a fully remote role offering the chance to build your career while making a real difference in people’s lives.
Primary Responsibilities:
As a Chat Support Representative, you will:
• Conduct outbound member support calls and chats to ensure a positive customer experience
• Perform welcome interactions, member check-ins, and health reminder communications
• Document all call and chat outcomes accurately in our systems
• Coordinate with other departments to support member satisfaction
• Maintain professionalism and focus while multitasking across multiple channels
Skills/background needed:
• High school diploma or GED from an accredited program
• Basic computer skills and comfort using standard office software
• Excellent listening and communication skills
• Ability to read, speak, write, and understand English fluently
• Strong customer service mindset and professional telephone manner
• Ability to stay focused and organized while handling multiple tasks
• Critical thinking skills and a calm, patient approach to problem-solving
Prior contact center or customer service experience is helpful but not required. Full training will be provided to help you succeed in this role.
Preferred Qualifications:
• Fluency in Spanish and English
• Previous experience in a healthcare or medical environment
What We Offer:
• Fully remote work from home opportunity
• Comprehensive training programme with ongoing support
• Competitive entry-level pay, details shared upon application
• Full benefits package including healthcare, retirement options, and wellness programmes
• Recognition and incentive opportunities for strong performance
• Clear career development pathways
• Supportive team environment focused on your success
Contract length: Full Time, Permanent
Location: Open to applicants worldwide (fully remote)
We are an equal opportunity employer and welcome applications from people of all backgrounds. A pre-employment drug screening is required as part of our standard onboarding process. Remote workers are expected to maintain a professional, distraction-free working environment during business hours.
Ready to get started? Submit your application below.