Overview:
We are a freight forwarding and logistics company specialising in international transportation and shipping services. We work with clients across multiple industries, managing everything from standard shipments to specialised cargo. Our team values professionalism, reliability, and a supportive work environment where you can develop your skills and grow with us.
We are currently seeking a full-time Customs Documentation Writer to join our team. This is an on-site, in-person role based at our workplace location.
What You’ll Do:
In this role, you will manage daily shipment activities, prepare and file customs entry documents, track freight movement, and communicate with customers about their cargo status. Your key responsibilities will include:
· Provide administrative support to clients and maintain strong customer relationships
· Review documents carefully to identify errors, discrepancies, and potential issues, then apply solutions quickly
· Communicate clearly, professionally, and courteously with customers and colleagues
· Present information effectively and respond to questions from internal and external contacts
· Take initiative in resolving complex problems independently
· Track and monitor shipment movement through various ports and warehouse facilities
· Liaise with shipping partners to confirm arrival notifications
· Process warehouse and terminal fees
· Coordinate delivery orders with transport partners
· Prepare and file required customs documentation before shipments depart
· File U.S. Customs entries and related paperwork
· Handle data entry, document classification, photocopying, scanning, and document assembly
Skills/Background Needed:
· Experience with customs documentation or entry processing (prior experience helpful but not essential)
· Knowledge of commodity classification systems or willingness to learn
· Familiarity with government agencies and compliance processes, or ability to quickly understand them
· Proficiency in Microsoft Word and Microsoft Excel
· Accurate and speedy data entry
· Strong attention to detail and ability to manage multiple tasks
· Excellent written and verbal communication
· Organised approach to managing multiple shipment accounts
· Ability to take ownership of your work and maintain accountability
What We Offer:
· Full training provided to bring you up to speed
· Health and dental insurance
· Paid time off
· Retirement plan eligibility
· Opportunities for bonuses and advancement
· A supportive, fast-paced team environment
Contract Length: Full-time, permanent position
Rate: Competitive entry-level pay, details shared upon application.
Location: Local positions available. This is an on-site role requiring you to work at our office location.
Ready to get started? Submit your application below.