About the role
You’ll help manage and protect online reputation by monitoring what people say across social platforms, responding professionally, flagging issues early, and supporting the broader social media team. This is a fully remote role perfect for someone starting out in digital communications or community management.
What you’ll do
Monitor mentions, reviews, comments, and conversations across major social platforms including Reddit, Instagram, Facebook, TikTok, and Google Reviews
Moderate user content according to community guidelines and platform rules
Reply to questions, reviews, complaints, and comments in a consistent, professional tone
Identify sensitive, damaging, or rapidly escalating issues and alert the appropriate team member immediately
Write replies tailored to each platform that are accurate, professional, and align with messaging guidelines
Skills/background needed
No prior experience required. You’ll receive full training on our processes and platforms. What matters is:
Comfort using social media platforms like Reddit, Instagram, Facebook, TikTok, and Google Reviews
Ability to read situations carefully and respond with good judgment
Strong written communication skills
Willingness to adapt your tone based on platform, audience, and context
Reliability and attention to detail
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Ongoing
Location: Fully remote – work from home or anywhere with an internet connection.
Ready to get started? Submit your application below.