About the Role
We’re looking for an Entry Level Email Marketing Writer to help create and manage customer communications across email and SMS channels. In this role, you’ll work on developing customer engagement strategies, writing campaign content, managing communication calendars, and analyzing how customers respond to our messages.
You’ll own the full lifecycle of customer communications—from welcoming new customers through encouraging repeat purchases, loyalty, and re-engagement. You’ll develop automated message sequences, organize customer groups based on their behavior, run tests to improve performance, and translate results into clear recommendations for the team.
This is a fully remote position, and you’ll work closely with marketing, creative, and customer experience teams across the business.
Key Responsibilities
• Develop and execute customer retention strategies across email and SMS channels
• Build and optimize automated message sequences (welcome series, cart abandonment, post-purchase follow-ups, re-engagement campaigns, and more)
• Write clear, strategic campaign briefs and work with creative teams on copy and design
• Manage email and SMS campaign calendars, including product launches, promotions, and seasonal initiatives
• Create customer segments based on behavior, purchase history, and engagement data
• Develop personalized communication strategies for different customer groups
• Build and manage A/B testing plans across email and SMS to improve performance
• Monitor campaign performance, analyze results, and provide clear recommendations
• Ensure all customer communications meet brand standards and comply with email and SMS guidelines
• Collaborate with cross-functional teams on retention initiatives and business priorities
• Maintain organized workflows and manage multiple campaigns and deadlines
Skills/background needed
• 2+ years of experience in email marketing, retention marketing, customer engagement, or related marketing roles
• Hands-on experience with email marketing platforms (such as Klaviyo, Iterable, or similar tools)
• Experience managing email and SMS campaigns from concept through deployment and reporting
• Strong understanding of customer segmentation, personalization, and automation
• Knowledge of A/B testing and how to analyze results
• Solid analytical skills and ability to work with performance data
• Strong written communication skills (you’ll be writing campaign content and briefs)
• Excellent attention to detail and project management abilities
• Comfortable working in a collaborative, fast-paced environment
• Proactive problem-solver with strong organizational skills
• Experience with Shopify or similar ecommerce platforms is a plus
• Familiarity with loyalty, reviews, or referral platforms is a plus
What we offer
• Fully remote work environment
• Full training and onboarding provided
• Competitive entry-level pay, details shared upon application
• Health and dental insurance
• Paid time off
• Retirement plan with company matching
• Employee discount
• Professional development opportunities
• Collaborative team environment
Rate: Competitive entry-level pay, details shared upon application
Contract length: Full-time, permanent
Location: Fully remote – work from anywhere
Ready to get started? Submit your application below.