Role: Service Writer
Contract length: Full Time
Location: Local positions available
Rate: Competitive entry-level pay, details shared upon application
About the role:
We’re looking for a Service Writer to join our team in an on-site role. You’ll be the key point of contact between our technical team and customers, handling service quotes, processing paperwork, and ensuring every customer has a smooth experience from start to finish.
As a Service Writer, you’ll work across multiple areas of the business: creating quotes based on technician recommendations and customer requests, coordinating with team members to track repair progress, following up with customers, and managing warranty processing. You’ll use computer systems to look up parts, process work orders, and track sales information. This is a hands-on role where your communication skills and attention to detail really matter.
What you’ll be doing:
• Create service quotes based on technician recommendations, customer calls, emails, and internal requests
• Call customers to present quotes and discuss service options
• Process paperwork, obtain payment information, and manage order fulfillment
• Coordinate with technicians, supervisors, and team members on completed work and ongoing repairs
• Monitor repair progress and communicate updates to customers and internal teams
• Follow up with customers after repairs to confirm satisfaction
• Track quotes, sales information, and timelines in company systems
• Handle warranty processing according to company policies
• Work toward monthly performance goals set by management
Skills and background needed:
• High school diploma or GED equivalent
• Comfortable with Microsoft Word, Excel, PowerPoint, and Outlook
• Strong written and verbal communication skills
• Ability to speak clearly and present confidently over the phone
• Good organizational skills and ability to manage multiple tasks
• Reliable, punctual, and professional attitude
• Ability to read and process work orders accurately
• Strong customer service focus and ability to handle different communication styles
• Ability to lift 25 pounds repeatedly (assistance available when needed)
• Prior experience in a service writer or similar customer-facing administrative role is preferred but not required
• Bilingual (English and Spanish) is a plus but not necessary
What we’re looking for:
You’re someone who enjoys working with people and takes pride in solving problems. You communicate clearly, listen carefully, and follow through on commitments. You’re organized, accurate with details, and always looking for ways to improve. You work well as part of a team, take direction well, and stay calm when managing multiple priorities. Reliability and a positive attitude are essential.
Why join us:
Full training will be provided to help you succeed in this role. You’ll work with a supportive team in a structured environment, and gain valuable experience in customer service, sales coordination, and service operations. This is a full-time, on-site position with opportunities to develop your skills and grow within the company.
Benefits:
Health insurance, dental insurance, vision insurance, paid time off, 401(k) with company matching, health savings account, flexible spending account, life insurance, and employee assistance program.
Ready to get started? Submit your application below.