Role: Automotive Service Writer
Contract length: Full-Time
Location: Local positions available.
Rate: Competitive entry-level pay, details shared upon application.
About the Role
We are looking for a friendly, motivated Service Writer to be the main point of contact for our customers. In this front-desk role, you will work between our customers and our skilled technicians, making sure every repair experience runs smoothly and customers feel heard and valued. You’ll explain technical information in a clear, easy-to-understand way and manage a busy workflow—two skills that will set you up for success.
What You’ll Be Doing
• Greet customers warmly in person and handle phone calls in a friendly, professional manner
• Listen carefully to customers’ descriptions of vehicle issues and ask the right questions to document problems accurately on service forms
• Explain recommended services, repairs, costs, and timelines in simple, jargon-free language so customers understand what’s happening
• Create accurate cost estimates for parts and labor, get customer approval, and process payments
• Schedule service appointments efficiently to keep our team on track
• Keep customers updated on their vehicle’s progress, letting them know about any changes, delays, or extra work needed
• Work closely with technicians to ensure all materials are available and information is passed along accurately
• Handle customer concerns professionally and with empathy, working to solve problems and build loyalty
• Keep customer and vehicle records up to date using shop management software
Skills/background needed:
• Experience in automotive customer service, sales, or a similar service role is a plus, but we welcome entry-level applicants
• Basic knowledge of cars and maintenance, or willingness to learn quickly
• Excellent communication skills—you should feel comfortable talking to customers and team members
• Comfort using Microsoft Word and Excel, plus the ability to pick up shop management software with training
• Strong organizational skills and attention to detail; you can handle multiple tasks at once in a busy environment
• Problem-solving mindset and patience when handling tricky conversations
• A valid driver’s license is preferred
What We Offer
• Competitive entry-level compensation
• Full training provided—we’ll teach you everything you need to succeed
• Health, dental, and vision insurance
• Paid time off and vacation
• Retirement plan options
• Employee discounts on parts and services
• Ongoing training and professional development to help you grow
If you’re friendly, detail-oriented, and ready to deliver great service in a fast-paced automotive environment, we’d love to hear from you.
Ready to get started? Submit your application below.