Are you a skilled communicator who thrives in a fast-paced service environment? We’re hiring Service Writers who can deliver accurate estimates, clear communication, and professional guidance to our customers. This role is critical for ensuring work order accuracy and exceptional customer experience while maintaining a high level of professionalism and responsibility.
Why This Role?
Customer-Centric Position: As the first point of contact, you play a vital role in shaping customer perceptions and satisfaction.
Structured Environment: Enjoy a clear, communication-first process that values accuracy and professionalism.
Performance-Driven Culture: Be recognized for your success in estimating, closing, and maintaining strong customer relationships.
Career Advancement Opportunities: We believe in promoting talent from within, creating pathways for your growth into senior advisor, coordination, management, and leadership roles.
Key Responsibilities:
First-Contact Professionalism: Greet customers and establish rapport, providing professional service.
Estimate Creation: Build accurate estimates using service packages and labour guides, revising as needed based on technician diagnostics.
Consultation and Closing: Discuss repair needs confidently, converting inquiries into approved repair orders while maintaining strong close rates.
Documentation: Ensure clear communication of technician findings and maintain accurate work order structures, including authorization and payment details.
Support Throughout Service Lifecycle: Keep customers informed of updates and manage digital workflows to ensure a seamless experience.
Working Conditions:
This role operates within a busy service environment, where multitasking and organisation are essential for success.
Who Thrives Here?
Skilled Communicators: You excel in discussing service needs with a professional tone.
Calm Under Pressure: You handle multiple customers and inquiries without losing focus.
Detail-Oriented: You understand the importance of accuracy in documentation and estimates.
Customer-Centric: Your primary goal is to ensure customer satisfaction while achieving performance metrics.
Organized and Structured: You maintain clarity in documentation and processes, supporting operational integrity.
Skills/background needed: Service writing experience preferred, though full training is provided. You should have strong phone and counter communication skills, the ability to explain technical needs clearly, solid computer skills, high accuracy in writing and documentation, and dependable attendance. No experience necessary—we welcome entry-level applicants with a professional attitude and willingness to learn.
Contract length: Full Time, permanent position
Rate: Competitive entry-level pay, details shared upon application
Benefits: Paid training, medical, dental, and vision coverage, paid time off, holiday pay, and professional development support.
Location: Local positions available. On-site, in-person role.
Ready to get started? Submit your application below.