Roles: As a Service Writer, you will be the key point of contact between customers and our service team. You’ll create service orders, generate estimates, schedule appointments, and maintain ongoing communication with customers to ensure satisfaction and encourage repeat business. This is an in-person role based at the workplace.
What you’ll do:
Handle customer phone calls and inquiries regarding service appointments, technical questions, and work in progress
Create detailed service order estimations and quotes
Schedule and organize customer appointments efficiently
Conduct follow-up communication after service completion
Address and resolve customer complaints professionally
Present information to customers in a clear, informative manner
Maintain accurate records and organized scheduling systems
Support the team in a fast-paced environment
Adhere to workplace policies and maintain professional standards
Skills/background needed:
Strong written and verbal communication skills
Professional phone etiquette and email skills
Ability to stay detail-oriented and organised
Customer service mindset with a commitment to satisfaction
Ability to work in a fast-paced environment
Reliable and dependable
Valid driver’s license
No prior experience necessary – full training will be provided
What we offer:
Competitive entry-level pay, details shared upon application
Medical, dental, and vision coverage
Retirement plan
Paid vacation
Life insurance
Flexible scheduling options
Full training provided
Supportive team environment
Rate: Competitive entry-level pay, details shared upon application
Contract length: Full-time, permanent
Location: Local positions available
Requirements:
Must pass a background check and standard pre-employment screening
Valid driver’s license required
Monday to Friday availability, with occasional weekend shifts as needed
No college diploma required
Ready to get started? Submit your application below.