We are seeking a motivated Technical Writer to join our team on a fully remote basis. In this role, you will create clear, accurate, and user-focused documentation for a range of hardware and software solutions. We are committed to supporting your growth as you learn our tools, processes, and technologies.
You are someone who enjoys becoming deeply technical in your craft—taking the time to understand products in detail in order to create high-quality documentation that empowers customers and internal teams. You thrive in a fast-paced, collaborative environment and bring strong project management, communication, and teamwork skills to your work.
Duties & Responsibilities
Learn and apply documentation tools, standards, and processes to create and maintain a wide range of customer-facing content, including administrator guides, installation manuals, developer documentation, integration guides, release notes, product bulletins, online help systems, and user interface text.
Produce user-centric documentation that enables customers to successfully deploy, operate, and maintain technology solutions, demonstrating a strong commitment to clarity, usability, and accessibility.
Collaborate closely with cross-functional teams—including engineering, product management, support, and quality assurance—to gather requirements, validate technical accuracy, and ensure documentation aligns with product capabilities and customer needs.
Research and track product requirements, technical specifications, and enhancements; synthesize complex information into clear, concise, and actionable documentation.
Actively learn and use the products you document to ensure content reflects real-world application and delivers authentic, high-quality work.
Manage multiple documentation projects simultaneously, aligning deliverables with release cycles while meeting deadlines and maintaining accountability.
Follow established style guidelines, voice standards, and best practices to ensure consistency across all documentation deliverables.
Create and maintain visual assets such as screenshots, diagrams, and workflows that enhance understanding and improve user experience.
Prepare and structure documentation for localization, ensuring global accessibility for diverse customer bases.
Continuously seek opportunities to improve documentation processes, tools, and content, contributing innovative ideas that enhance team efficiency and product adoption.
Participate in agile workflows, including sprint planning and reviews, ensuring documentation remains aligned with evolving product development.
Skills/background needed: Demonstrated experience creating technical or procedural documentation, with writing samples that reflect clarity, structure, and attention to detail. Ability to work independently and take ownership of deliverables while remaining collaborative and responsive to team input. Strong organizational and project management skills, with the ability to prioritize and manage multiple deliverables in a dynamic, fast-paced environment. Excellent written and verbal communication skills, with a focus on inclusive, accessible, and customer-focused language. Proven ability to learn complex technologies quickly and translate technical concepts into user-friendly documentation. Bachelor’s degree in a relevant field or equivalent professional experience. A collaborative, accountable, and agile mindset, with a commitment to continuous improvement and delivering value to customers.
Preferred experience: Understanding of networking technologies and their application in large-scale systems. Experience using technical documentation tools such as industry-standard platforms. Familiarity with the utilities and energy industry. Basic knowledge of Linux or UNIX environments. Experience with programming languages such as C, C++, Java, or SQL. Demonstrated ability to contribute innovative ideas that improve documentation quality, usability, and team processes.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full-time, permanent role.
Location: Fully remote, open to applicants worldwide.
We are committed to building an inclusive and diverse workforce. If you are excited about this role but your past experiences don’t perfectly align with every requirement, we encourage you to apply anyway. You may be just who we are looking for.
Ready to get started? Submit your application below.