Job Description
We are seeking a bilingual call center representative fluent in spoken Korean and English to join our team. This role includes handling both inbound and outbound calls and serving as a key point of contact between our organisation, patients, physician offices, and hospitals.
The ideal candidate is friendly, professional, organised, and able to solve problems quickly and effectively. This position will support matters related to claims, prior authorisations, referrals, care coordination, and general patient support. Full training will be provided—no prior healthcare experience is required, though any background in customer service or healthcare is a bonus.
Responsibilities
• Answer inbound calls from patients, physician offices, and hospitals
• Make outbound calls to patients for follow-up, care coordination, and support
• Communicate with patients, physician offices, and hospitals to help resolve issues
• Assist with claims, prior authorisations, referrals, scheduling, and related matters
• Document calls and follow-up actions accurately
• Escalate more complex issues when needed
• Provide friendly, professional customer service
• Support other call centre and administrative tasks as needed
Skills/background needed
• Fluent in spoken Korean and English
• Strong communication and customer service skills
• Friendly, professional, and patient demeanour
• Strong problem-solving and troubleshooting skills
• Organised and able to manage multiple tasks
• Comfortable speaking with patients and physician offices by phone
• Prior call centre or customer service experience is helpful but not required
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full-time, permanent
Location: On-site role based at the workplace.
What we offer
• Comprehensive health coverage including medical, vision, and dental options
• Paid time off and paid sick leave
• Paid holidays throughout the year
• Flexible spending accounts to help manage healthcare and dependent care costs
• Retirement savings plan
• Opportunities for professional development and career growth
• Supportive team environment with full training provided
Ready to get started? Submit your application below.