About the Role
We’re looking for a friendly and organised individual to join our growing remote team. You’ll provide support to our customers, help test our platform, and share feedback on how we can improve our products. This is a great entry-level position where you’ll work closely with our support and product teams to ensure our customers have the best possible experience.
What You’ll Do
• Respond to customer inquiries via chat and email in a timely, helpful manner
• Test platform features and report any issues or bugs you find
• Help customers navigate through our platform and answer their questions
• Provide feedback on product improvements and customer experience
• Assist with product demonstrations via Zoom
• Work with the support and product teams to resolve customer problems
• Document your findings and keep detailed records of customer interactions
Skills/Background Needed
• Excellent written and verbal communication skills
• Strong attention to detail and organisational abilities
• Ability to learn quickly and adapt to new tools
• Friendly, patient approach to customer interactions
• Comfortable working independently in a remote environment
• Proficiency with email, web browsers, and basic software
• No prior customer support experience required – we provide full training
What We Offer
• Fully remote position – work from anywhere
• Comprehensive training and onboarding programme
• Supportive team environment with mentorship
• Opportunities to grow into other roles within the company
• Flexible working hours
• Access to professional development resources
Rate: Competitive entry-level pay, details shared upon application.
Contract Length: Full-time, permanent role
Location: Open to applicants worldwide. Fully remote.
Ready to get started? Submit your application below.