Why this role matters
Our customer support team is the frontline of our business. You’ll help customers solve problems, build trust, and succeed with our platform. You’ll work directly with our product, sales, and operations teams, turning customer feedback into insights that shape how we improve. If you’re passionate about helping people and solving meaningful problems, this is the role for you.
What you’ll do
As a Chat Support Agent, your main goal is to help customers get the most out of our platform by providing thoughtful, timely support. You’ll:
• Respond to customer inquiries via email, phone, and live chat in a friendly and professional manner
• Learn our product suite thoroughly and use that knowledge to solve customer problems
• Write clear, personalized responses to a variety of customer requests
• Review incoming support tickets, identify common issues, and flag trends to your team
• Share customer feedback with internal teams to help improve our product and support experience
• Collaborate with your team to meet support goals and contribute to a positive team culture
• Support your colleagues by sharing knowledge, offering mentorship, and helping with documentation
Work format
This role is fully remote and can be done from home. You’ll need to be flexible with scheduling to cover support hours during weekdays and weekends. Initial onboarding includes some in-person training.
Skills/background needed
No prior experience required. We provide full training. You should have:
• A genuine passion for helping customers and providing excellent support
• Strong written and verbal communication skills
• Ability to explain technical issues clearly and with tact
• Empathy, patience, and composure when working through customer problems
• Comfort using AI-assisted tools in a support setting
• Flexibility to work within team operating hours, including weekends
• Open to applicants worldwide
Bonus experience
• Bachelor’s degree
• Previous customer-facing or support role experience
• Familiarity with AI-powered customer service tools
• Background in financial technology or fintech
• Willingness to work additional hours when needed
What we offer
• Full training provided with no experience necessary
• Work from home flexibility
• Supportive team environment
• Opportunities to grow your career and develop new skills
• Collaborative culture where your ideas are valued
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Ongoing
Location: Fully remote, open to applicants worldwide
Ready to get started? Submit your application below.