Position Overview
This is a flexible, remote customer service role supporting members who need assistance coordinating healthcare-related services. You’ll handle incoming support requests in a friendly, professional manner and help members get the information they need. No prior experience required—we provide full training and certification.
What You’ll Be Doing
• Assist members with service-related requests via chat and inbound contact• Respond to member questions and concerns with accuracy and patience• Enter and maintain information accurately in our systems• Help resolve member issues professionally and professionally• Explain services and benefits clearly to members• Coordinate with team members when needed to solve problems• Handle a steady flow of incoming contacts while maintaining quality• Follow company procedures and guidelines to ensure privacy and service standards
Skills/background needed
• Strong written and spoken English communication• Comfortable working in a fast-paced environment• Patient, empathetic and detail-oriented approach• Ability to stay calm and helpful when assisting members who may be stressed or anxious• Basic typing ability (approximately 35 words per minute or higher is helpful)• Previous customer service experience is a bonus, but not required—we train from the ground up
Schedule
Flexible part-time hours available seven days a week between early morning and evening. This role typically involves approximately four hours of availability on Mondays, with schedule flexibility based on your availability and program needs. Exact hours may vary.
Training and Certification
You’ll complete a structured training and certification programme before starting, which includes weekday sessions. Full details about the training schedule will be shared with candidates who move forward in the selection process. You’ll be compensated during the training period.
Technology Requirements
To work from home, you’ll need:• A Windows computer with at least 12 GB of memory• Reliable high-speed internet (hardwired connection required)• Two monitors capable of standard resolution• A webcam for training sessions• A quality noise-cancelling headset with USB connection
What to Expect in the Application Process
If you advance in the selection process, you may be asked to complete identity verification, background checks, and technical assessments in line with programme standards. Full details will be provided to candidates who move forward.
Contract Type
This is a flexible independent contractor arrangement. Available hours may vary based on programme needs and your eligibility. Specific weekly hours or earnings are not guaranteed.
Rate: Competitive entry-level pay, details shared upon application
Contract length: Ongoing, part-time
Location: Work from home (fully remote, open to applicants worldwide)
Ready to get started? Submit your application below.