About This Role
We’re looking for a dedicated Chat Support Agent to deliver excellent customer service by handling inquiries related to insurance policies and billing. You’ll work from home answering customer and partner questions, processing policy changes, resolving service issues, and documenting interactions—all while maintaining accuracy and compliance with company guidelines.
This is a high-volume, fast-paced role perfect for someone who thrives in a supportive, metrics-driven environment and wants to build a career in customer service.
What You’ll Be Doing
· Deliver friendly, professional, and knowledgeable service to customers and partners across all interactions
· Handle a high volume of incoming and outgoing customer inquiries through chat and voice channels, efficiently resolving policy and billing questions
· Accurately document customer interactions and policy updates in internal systems
· Meet performance goals including customer satisfaction, quality, and productivity in a metrics-focused environment
· Follow company policies, confidentiality standards, and security protocols to ensure a safe and compliant workplace
· Participate in training, ongoing learning modules, and development to maintain your knowledge and performance
· Work collaboratively with your team and supervisors to improve service and address customer needs
· Manage multiple conversations and systems simultaneously, staying calm and professional when working with demanding customers
· Maintain a dedicated, quiet workspace at home that’s free from distractions
What We’re Looking For
· A valid Property & Casualty or Personal Lines Insurance Agent license in your state
· High school diploma or GED equivalent
· 1 year of customer service or call center experience in a high-volume, fast-paced environment
· Ability to manage multiple systems and handle back-to-back interactions confidently
· Flexibility to work varying schedules, including evenings, nights, weekends, and holidays
· Willingness to adjust schedules on short notice based on business needs
· A quiet, distraction-free home workspace
Employment Phases
This role includes three phases of employment: Training, Nesting, and Production.
Training Phase: You’ll complete full training to learn all systems, policies, and processes. Training runs during set daytime hours, 5 days a week. You’ll be fully trained and supported—no experience in this specific role is required.
Nesting & Production Phases: After training, you’ll transition into customer-facing work with continued support. Your schedule will be determined based on business needs and may include a mix of shifts within our operating hours.
Schedule Flexibility
We operate 7 days a week across a wide time window. Most schedules include at least one weekend day. If multiple shift options are available, your performance during training may help determine which shifts suit you best. Schedules may change with short notice to meet business needs.
Rate: Competitive entry-level pay, details shared upon application.
Contract Length: Full-time, permanent role
Skills/Background Needed
· Licensed to sell insurance in your state (Property & Casualty or Personal Lines)
· Prior experience handling high volumes of customer interactions
· Comfortable working in a goal-oriented, performance-tracked environment
· Strong communication and problem-solving skills
· Reliable internet connection and professional home setup
Location: Open to applicants worldwide (work from home)
What We Offer
· Full training and ongoing support to help you succeed
· Health, dental, and vision insurance
· Paid time off, holidays, and sick leave
· Retirement plan with company match
· Life insurance
· Internet reimbursement to support your work-from-home setup
· Employee assistance programme for personal support
· Flexible, fully remote work
Why Join Us?
This role offers real training and development opportunities to grow your skills in customer service. You’ll work with a supportive team, receive comprehensive onboarding, and have the potential to advance your career. We value diversity and create an inclusive environment for all employees.
Ready to get started? Submit your application below.