Join a growing team as a Chat Support Agent! In this role, you’ll be the frontline support for customers, providing friendly and professional assistance via chat, email, and phone. You’ll help clients with service requests, scheduling, and questions while building valuable customer service experience. This is a paid position perfect for someone looking to start or develop their career in customer support.
Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, and chat with clear and courteous communication.
Provide information about services, help clients schedule appointments, and address their concerns with confidence.
Assist clients with service requests, cancellations, rescheduling, and follow-up communications to ensure satisfaction.
Maintain accurate records of customer interactions and enter data into company systems.
Follow up on appointments, gather customer feedback, and support additional service offerings.
Process payments accurately when needed during service scheduling or billing inquiries.
Work with team members to solve problems, handle complaints efficiently, and improve the customer support experience.
Skills/background needed
Strong communication skills in English; bilingual abilities are a bonus but not required.
Comfortable using Microsoft Word and Microsoft Excel for basic tasks.
Ability to handle phone calls professionally while staying patient and organised.
Ability to multitask in a fast-paced environment and stay organised.
Willingness to learn new systems and software on the job; full training provided.
No prior experience necessary – we welcome enthusiastic entry-level candidates and provide complete training to set you up for success.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Permanent, full-time position
Expected hours: 40+ hours per week
Location: On-site position at our workplace
Ready to get started? Submit your application below.