About this role:
We’re looking for a Chat Support Agent to join our customer service team. You’ll be the first point of contact for customers via phone, email, and chat, helping resolve their questions and concerns while providing excellent service. This is a fully remote position with the potential to convert to a permanent role based on performance and business needs.
You’ll work a flexible schedule that includes weekend and holiday availability as needed. Full training and all equipment (laptop, headset, monitor, mouse) are provided — no experience required.
What you’ll do:
Customer Interaction & Communication (50%):
Handle customer inquiries via phone, email, and chat with accuracy and care. Use strong customer service skills to create a positive experience on every call or message. When needed, escalate issues to a team lead for additional support. Listen to customer concerns and resolve complaints to their satisfaction.
Technology, Training & Follow-Up (20%):
Use team tools and systems as trained to support your daily work. Participate in training sessions to stay current with best practices. Help customers learn about products to find the right fit for them. Schedule and manage customer follow-ups according to team guidelines.
Documentation & Data Management (30%):
Complete accurate records of customer interactions, issues, and solutions in our systems. Keep customer data organized and confidential. Maintain detailed notes on all customer requests and communications.
Skills/background needed:
Must have:
At least 6 months of customer service experience (in retail, call centers, e-commerce, or similar environments)
Strong written and verbal communication skills
Ability to work independently, stick to your schedule, and manage tasks with minimal supervision
Nice to have:
Previous call center, retail, or e-commerce experience
Comfort with technology and learning new systems quickly
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Temporary, with potential to convert to permanent based on performance.
Location: Fully remote — work from anywhere.
What we offer:
All equipment provided (laptop, headset, monitor, mouse)
Full training and onboarding to get you started
Flexible remote work from home
Opportunity to grow into a permanent position
Supportive team environment and ongoing professional development
We are an equal opportunity employer and welcome applications from all qualified candidates.
Ready to get started? Submit your application below.