About This Role
We’re looking for a Chat Support Associate to join our customer support team. In this role, you’ll be the first point of contact for customers reaching out via chat, email, phone, and text message. You’ll help customers find the right products, answer questions, and solve any issues they encounter. No prior experience is required—we provide full training on our products and support systems.
This is a fast-paced, people-focused position where your ability to communicate clearly, stay organized, and solve problems with empathy will make a real difference every day. You’ll help customers feel confident in their decisions and supported throughout their experience with us.
Key Responsibilities:
• Deliver friendly, helpful customer service across chat, email, phone, and text channels
• Guide customers through product selection and answer questions about our offerings
• Become familiar with our product lines and support materials (training provided)
• Handle a high volume of customer messages professionally and with care
• Manage support tickets and track customer issues through to resolution
• Work with other team members to escalate and resolve customer problems
• Identify patterns in customer feedback and share insights to help improve our service
• Help maintain and improve support resources and templates
• Stay up-to-date on product and policy changes
• Partner with other teams to ensure customers get the support they need
Skills/background needed:
• Strong written and verbal communication skills
• Ability to multitask and stay organized with attention to detail
• Empathetic, curious, and proactive approach to helping customers
• Comfortable learning new tools and systems quickly
• Reliable and able to commit to full-time hours
• Experience with customer service platforms is helpful but not required—we’ll train you
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full time, ongoing
Location: On-site, Monday to Friday, standard business hours
What We Offer:
• Full training on all products and support systems
• Health, dental, and vision insurance
• Paid time off
• Professional development support
• A supportive, collaborative team environment
• Opportunities to grow and take on new responsibilities as you develop in the role
We’re looking for someone who is friendly, patient, and genuinely interested in helping customers succeed. If you enjoy working with people and solving problems, we’d love to hear from you.
Ready to get started? Submit your application below.