About This Role
We’re looking for a friendly, patient, and dedicated Chat Support Associate to join our growing team. In this fully remote role, you’ll be the voice of our company and a trusted point of contact for our members and customers. You’ll handle both inbound inquiries and outbound outreach, helping people navigate their benefits, answer questions, and connect with the right resources. Your work will include responding to messages via chat, email, phone, and video—whatever channel works best for each person you help.
This is a customer-focused role where you’ll build trust, solve problems, listen actively, and make a real difference in people’s lives. No prior healthcare experience required—we provide full training.
What You’ll Be Doing
• Provide friendly, accurate, and timely responses to customers through multiple channels including chat, email, phone, SMS, and video calls• Listen carefully to understand what customers need and respond with empathy and patience• Help customers navigate their benefits, claims, eligibility questions, and available resources• Build positive relationships and create a personalized experience for each person• Educate customers on plan benefits and help them use self-service tools• Handle outbound outreach, including program invitations and wellness check-ins• Research and resolve issues by working with other departments when needed• Document all interactions accurately in our systems• Meet performance goals related to customer satisfaction, quality, and attendance• Accept feedback and coaching to continuously improve your skills• Comply with all privacy and data protection regulations
Skills/background needed
• High school diploma or equivalent• Excellent verbal and written communication skills with clear English pronunciation• Strong listening skills and genuine interest in helping others• Comfort with computer systems and ability to learn new software quickly• Ability to handle a fast-paced environment and manage multiple conversations• Professional attitude when dealing with challenging situations• Problem-solving mindset and ability to think critically• Ability to work independently and as part of a supportive team• Reliable and accountable with strong attendance• Any customer service experience is a plus; healthcare experience is a bonus but not required
What We Offer
• Fully remote position—work from anywhere with a reliable internet connection• Comprehensive training provided; no experience necessary• Supportive team environment with ongoing coaching and development• Flexible work-from-home lifestyle• Opportunities to grow your skills and advance your career• Health, dental, and vision insurance options• Paid time off to support work-life balance• Employee assistance program for support when you need it• Retirement plan options• Parental leave for new family members• Professional development resources
Rate
Competitive entry-level pay, details shared upon application.
Contract length
Full-time
Location
Open to applicants worldwide. Must have a minimum internet speed of 100 mbps download and 10 mbps upload.
Technical Requirements
We provide all necessary equipment at no cost to you. You’ll need to provide your own reliable internet connection capable of supporting video calls. We ask that you participate in video meetings with your camera on to foster team connection and engagement.
Our Commitment
We are an equal opportunity employer committed to building a diverse and inclusive team. We welcome applications from all backgrounds and offer reasonable accommodations for candidates and employees with disabilities. We are dedicated to creating a supportive, collaborative workplace where every team member can thrive and contribute their best work.
Ready to get started? Submit your application below.