Are you a positive, solution-oriented problem-solver who thrives in a fast-paced environment? We’re seeking an enthusiastic Chat Support Associate to join our dynamic, high-volume support team!
You’ll interact with highly engaged, knowledgeable customers across multiple channels. You’ll multitask across multiple systems — account registration, payment processing, tax handling — while supporting customers through chat, email, phone, and in-person interactions. From educating new users to troubleshooting complex processes, no two days look quite the same. Success in this role takes strong computer skills, quick adaptability, and the ability to stay organized and solution-focused even when things are busy.
The Chat Support Associate reports to the support manager and serves as one of our customers’ primary points of contact. The ideal candidate is a confident multitasker with solid computer skills who learns quickly, communicates well, and stays positive under pressure.
We currently have a Monday–Friday shift position available from 8:00am to 5:00pm, with flexibility to occasionally adjust your schedule when given advance notice.
What You’ll Do
Customer Support & Communication
Communicate effectively with a high volume of customers by phone, email, chat, and in-person, building rapport and fostering positive relationships. Educate customers on account details, processes, and terms and conditions. Address and resolve challenging customer interactions, including handling escalated issues when necessary. Maintain a professional demeanor in all situations.
Systems & Payment Processing
Develop expertise in our platform’s full range of features. Work within various systems with high levels of accuracy. Process multiple payment methods accurately and promptly, adhering to all financial policies. Address tax-related questions and complete necessary administrative tasks. Utilize software skills to complete complex tasks and maintain precise records.
Workload & Adaptability
Prioritize your daily workload to meet customer needs and business deadlines while demonstrating sound decision-making on multiple responsibilities. Ensure meticulous attention to detail in all aspects of your work. Adapt to changes in processes, procedures, and the work environment; show willingness to learn new processes and systems as technology evolves.
Team Collaboration
Facilitate successful internal communications across departments. Collaborate with team members and management to enhance customer experiences and maintain a positive work environment. Actively participate in team meetings. Perform additional responsibilities and special projects as assigned.
What We Offer
A supportive, team-based work environment. Hands-on training to set you up for success from day one. Clear opportunities for advancement and growth within the organization. A fast-moving work environment where no two days look the same.
Roles: Chat Support Associate
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Permanent, Full-Time
Skills/background needed: Strong computer skills and proficiency with standard software. Ability to communicate clearly across phone, email, chat, and in-person. Ability to use critical thinking to de-escalate and provide solutions. Commitment to accuracy and attention to detail. Proven ability to multitask in a fast-paced environment. Ability to work independently and confidently. Self-motivated and dependable. Bilingual candidates (Spanish) are encouraged to apply. Must be eligible to work and willing to complete a background check.
Location: On-site position. Monday–Friday, 8:00am–5:00pm with flexibility to adjust schedule occasionally when given advance notice. Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Must be able to access various areas of the workplace.
Ready to get started? Submit your application below.