Are you friendly, detail-oriented, and enjoy helping others? We’re seeking a Chat Support Representative to join our team and provide exceptional support to our members and partners through our chat and call center.
In this role, you’ll be the first point of contact for inquiries about benefits, eligibility, claims, and account questions. You’ll handle inbound chats and calls, assist with online requests, and make a direct impact on the experience of the people you support.
If you thrive in a fast-paced environment, communicate clearly, and enjoy helping others solve problems, this could be a great fit for you. No prior experience is necessary—we provide thorough, customized training to set you up for success.
What you’ll do:
• Handle inbound chats and calls from members and partners with professionalism and empathy
• Explain benefits, coverage details, eligibility, and claim status clearly and confidently
• Accurately document interactions and update records in internal systems
• Resolve concerns and escalate complex issues when needed
• Meet productivity, quality, and compliance standards
• Stay up-to-date on plans, policies, and procedures
Skills/background needed:
• High school diploma or equivalent
• Comfort using a computer and basic software (such as Microsoft Word and Excel)
• Ability to listen actively and understand information
• Strong verbal and written communication skills
• Ability to type and use standard computer equipment
• Willingness to learn and grow in the role
Prior customer service or call center experience is helpful but not required. We’ll provide all the training you need.
What to expect on the job:
This role involves working at a computer for most of your shift, typing, listening carefully to calls and chats, and communicating information clearly. You’ll be sitting most of the time and using your keyboard, mouse, and other standard computer equipment regularly.
Contract length: Full time, ongoing
Hours: 40 hours per week. Standard schedule is 10:30 am – 7:00 pm, Monday to Friday, with opportunities to shift into earlier times as they become available. A hybrid work arrangement may be available.
Rate: Competitive entry-level pay, details shared upon application.
What we offer:
• Comprehensive training program to set you up for success
• Health and dental insurance
• Retirement plan with employer contribution
• Paid time off
• Opportunities to cross-train and grow your skills
• Potential for advancement into other roles and earlier shift options
• Supportive team environment
Location: Open to applicants worldwide.
We’re an equal opportunity employer and welcome applications from all backgrounds and experiences.
Ready to get started? Submit your application below.