We’re looking for a friendly, detail-oriented person to join our customer support team. This is a full-time, entry-level role perfect for someone who enjoys helping others and wants to build a career in customer service. No prior experience is required—we provide full training.
About the Role:
As a Chat Support Representative, you’ll be the first point of contact for customers reaching out with questions and technical issues. You’ll handle inquiries via chat, email, and phone, troubleshoot common problems using our knowledge base, and escalate more complex issues to our advanced support team when needed. Your main focus will be delivering friendly, professional support and making sure every customer interaction is documented clearly.
What You’ll Do:
• Answer customer inquiries across multiple channels (chat, email, phone)
• Walk customers through step-by-step solutions in a clear, friendly way
• Use our ticketing system to log and track all customer interactions
• Troubleshoot basic technical issues following established procedures
• Identify when issues need to be passed to more experienced team members
• Help with general admin tasks like order status checks and shipping updates
• Follow standard processes to keep everything consistent and organized
Skills/Background Needed:
• Comfortable using a computer and learning new systems
• Strong written and spoken communication skills
• Ability to stay organized and manage multiple requests at once
• Attention to detail and accuracy in documentation
• A customer-first mindset and professional attitude
• Willingness to follow established processes
• Previous customer support or help desk experience is a plus, but not required
Work Environment:
This is an on-site position based in our office. You’ll spend most of your day at a desk using a computer, phone, and other standard office equipment. The work environment is clean, temperature-controlled, and professional.
Rate: Competitive entry-level pay, details shared upon application.
Contract Length: Full-time, permanent
Location: Local position available (on-site)
What We Offer:
• Full training provided—you’ll learn everything on the job
• Health, dental, and vision insurance
• Paid time off
• 401(k) retirement plan with employer matching
• Life insurance
• Supportive team environment
We are an equal opportunity employer and are committed to building a diverse and inclusive workplace.
Ready to get started? Submit your application below.