About This Role
We’re looking for a Chat Support Representative to join our team. In this role, you’ll be the main point of contact for customers, helping them with their questions, processing orders, and building lasting relationships. You’ll work across chat, email, and phone to deliver great customer experiences every single day.
This is a fully remote position, so you can work from home and maintain a flexible schedule that works for you.
Your Responsibilities
• Respond to customer inquiries via chat, email, and phone with friendly, professional support
• Take, process, and follow up on customer orders accurately and promptly
• Provide pricing quotes and order estimates
• Troubleshoot and resolve customer issues and concerns
• Enter order details into our system with precision
• Work with our operations and production teams to ensure orders are fulfilled on time
• Identify and fix any order discrepancies or problems
• Keep detailed records of all customer interactions and transactions
• Track order status and report on service levels
• Continuously look for ways to improve our processes and customer experience
• Train customers on how to use our products
Your Shift
Monday – Friday, 8:30 am – 5:00 pm (with potential for seasonal overtime)
Skills and Background Needed
We’re looking for someone with:
• High school diploma or equivalent (or related work experience)
• Strong written communication – you can write clearly and create simple documents for different audiences
• Strong verbal communication – you can explain information clearly over the phone or in person
• Solid computer skills – you’re comfortable with email, word processing, spreadsheets, and chat platforms
• Good time management – you can juggle multiple tasks and know what to prioritize
• Problem-solving mindset – you enjoy working through issues and finding solutions
• Ability to learn on the job and follow instructions from supervisors
• Customer service experience (2-5 years is ideal, but we welcome people with less experience who are eager to learn)
• Familiarity with order processing and customer service practices
• Attention to detail and accuracy when entering data
Nice to Have
• Technical knowledge related to our products
• Experience with order management systems
• Multi-tasking and organisational skills
Rate
Competitive entry-level pay, details shared upon application.
Contract Length
Full-time, permanent
Location
Fully remote – work from anywhere
What We Offer
• Full training and onboarding – we’ll teach you everything you need to know
• Supportive team environment where you’re encouraged to ask questions
• Opportunities to grow and develop your skills
• Flexible remote work setup
• Comprehensive benefits package including health plans, dental, vision, wellness programmes, and more
• Paid time off and holiday pay
• 401(k) plan with employer match
• Equal opportunity workplace
Ready to Apply?
If you’re a friendly, organised person who loves helping customers and you’re excited about working from home, we’d love to hear from you. No prior customer service experience required – just bring a willingness to learn and a customer-first attitude.
Ready to get started? Submit your application below.