Join a growing support team providing customer assistance across social media platforms. As a Chat Support Specialist, you’ll deliver friendly, high-quality help to users and account managers, resolving issues via chat, email, and other communication channels. This is an on-site role based in Austin, TX.
ABOUT THE ROLE
As a Chat Support Specialist, you will:
• Respond to customer inquiries and resolve issues via chat, email, and other channels with patience and professionalism
• Help users navigate platform features and troubleshoot common problems
• Document all communications clearly and accurately
• Identify when issues need to be escalated and flag them appropriately
• Maintain knowledge of client products and services
• Work collaboratively with team members to ensure efficient issue resolution
• Manage multiple customer interactions while maintaining attention to detail
• Meet performance targets and service quality standards
SKILLS AND BACKGROUND NEEDED
• 18 years or older with a High School Diploma or GED
• 1–3 years of experience in customer service, technical support, or administrative roles (preferred but not required)
• Strong written and verbal communication skills
• Comfortable using email, chat, and basic computer applications
• Ability to multitask and prioritize multiple requests
• Patient, friendly, and professional manner in all customer interactions
• Willingness to work flexible shifts, including mornings, evenings, and possible overnight hours
• Ability to adapt quickly to changes in a fast-paced environment
• Reliable attention to detail and strong organizational skills
WHAT WE OFFER
• Comprehensive paid training to get you up to speed
• Competitive entry-level pay, details shared upon application
• Health, dental, and vision insurance options
• Retirement plan access
• Paid time off and holiday pay
• Employee assistance programme
• Health and wellness resources
• Mentorship and career development support
• Employee referral programme
• Supportive team environment with opportunities for growth
LOCATION
This is an on-site position based in Austin, TX. You must be willing to work in person at the workplace. In some cases, after initial on-site training, you may have the opportunity to work from home with company equipment, subject to approval and requirements including a secure workspace and reliable internet connection.
CONTRACT LENGTH
Ongoing position with immediate start available. Applications are accepted on a rolling basis for current and future opportunities.
EQUAL OPPORTUNITIES
We encourage applications from candidates of all backgrounds and experiences, including those transitioning into new careers.
Ready to get started? Submit your application below.