Roles: Customer Success Specialist, Implementation Support, Pre-Sales Assistant
About this role:
We’re looking for an enthusiastic, detail-oriented specialist to join our growing team. You’ll support clients through every stage of their journey—from initial interest through successful implementation and beyond. This is a fantastic entry point into customer success and technical client support, combining client-facing work with hands-on problem-solving.
No previous experience is required—we provide full training and mentorship from day one. We’re looking for someone curious, proactive, and genuinely interested in helping clients succeed.
What you’ll be doing:
You’ll wear multiple hats in this role:
Pre-Sales Support (25%)
Help the sales team prepare materials, presentations, and demonstrations for interested prospects. You’ll work alongside experienced team members to understand what potential clients need and help explain how our solutions can help them.
Implementation Support (25%)
Assist clients with getting set up and integrated with our platform. You’ll gather requirements, coordinate with our technical teams, and help troubleshoot basic issues. Documentation and learning from each project is a key part of growing in this role.
Customer Success (50%)
Be the main point of contact for clients after they’ve started using our platform. You’ll deliver training, share best practices, keep an eye on how they’re using the service, and make sure they’re achieving their goals. If issues come up, you’ll escalate them quickly to the right team and ensure clients stay happy and successful.
Skills/background needed:
We welcome applications from people with varied backgrounds. Ideal candidates will have:
• Strong communication skills in English, especially explaining technical concepts in simple terms
• A customer-first mindset and genuine interest in helping others succeed
• Ability to juggle multiple projects and priorities
• Problem-solving skills and attention to detail
• Comfortable working independently and as part of a team
• Ability to learn new tools and technologies quickly
• Experience with project management tools (or willingness to learn)
• Familiarity with how web-based software and APIs work (we’ll teach you if you don’t have this yet)
• Comfortable working in a collaborative, fast-paced environment
Prior experience in customer success, client support, or fintech is a bonus but not required. If you’re eager to learn, reliable, and genuinely want to help clients succeed, we’d love to hear from you.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full Time
Location: Remote – Work from anywhere.
What you can expect from us:
• Full training and onboarding to get you up to speed
• Mentorship from experienced team members
• Clear opportunities to develop your skills and advance your career
• A supportive, collaborative team environment
• The chance to make a real impact and see your work valued
• Exposure to global customers and markets
• Flexible remote work setup
Who we are:
We’re a fast-growing fintech company supported by leading global investors. Our team combines deep industry expertise with a passion for solving real problems for businesses worldwide. We’re present across key cities globally and are looking to expand our customer success team.
We are an equal opportunity employer and welcome applications from people of all backgrounds. If you need any assistance or accommodations during the application process, please let us know.
Ready to get started? Submit your application below.