About This Role:
We’re looking for a friendly, enthusiastic Chat Support Specialist to join our customer service team during our busiest season. You’ll respond to customer inquiries across multiple channels—including live chat, email, calls, social media, and text—with a genuine passion for helping people.
This is a temporary full-time position running from October 19, 2026 to March 12, 2027. You’ll be fully trained from day one and supported throughout to succeed in this fast-paced, rewarding role.
What You’ll Do:
• Respond to customer inquiries via live chat, email, phone, social media, and text with enthusiasm and genuine care
• Handle up to 8 hours of calls daily, plus responses across other written channels as needed
• Manage order-related tasks including placing, tracking, and modifying orders, as well as processing returns
• Provide expert product knowledge and act as a brand ambassador after completing onsite training
• Resolve customer concerns positively, staying calm when handling challenging situations and de-escalating frustration
• Track customer contact data and report recurring issues to help the company improve
• Work across multiple business systems to access customer information and solve problems efficiently
• Collaborate with teams across the company to deliver the best customer outcomes
• Identify and escalate potentially fraudulent transactions when necessary
What We’re Looking For:
• Availability to work 40 hours per week from October 19, 2026 to March 12, 2027
• Associate’s degree or 1+ years of customer service experience (contact center or specialty experience is a bonus, but not required)
• Comfortable using Microsoft Word, Microsoft Excel, email, and social media platforms
• Strong typing accuracy (60 wpm minimum) with excellent spelling and grammar
• Excellent verbal and written communication skills—you listen carefully and explain things clearly and concisely
• Ability to stay positive and organized in a fast-paced environment while juggling multiple priorities
• Quick to learn new systems and navigate between them confidently
• Strong attention to detail combined with the ability to see the bigger picture
• Ability to work independently and collaboratively with teammates
• Empathy and genuine interest in understanding and helping customers build lasting relationships
Training:
You’ll attend virtual training during your first and second full weeks (Monday through Friday, 8am to 5pm PT). Full training on products, systems, and processes is provided—no prior knowledge needed.
Schedule:
You can work any hours between 6am–5pm PT, Sunday through Friday, including some holidays. Flexibility within this window allows you to find a schedule that works for you.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Temporary full-time (October 19, 2026 – March 12, 2027).
Location: Work from home fully remote.
Why Join Us:
We’re looking for people who genuinely care about helping others and take pride in excellent service. This role offers hands-on training, exposure to a supportive team, and the chance to develop customer service skills in a real-world setting. Many temporary positions lead to permanent opportunities for high performers.
We celebrate diversity and welcome applicants from all backgrounds and experiences. We’re committed to creating an inclusive workplace where everyone can succeed.
Equal Opportunity:
We are an equal employment opportunity employer. All employment decisions are made without regard to race, religion, creed, color, national origin, age, sex, gender, gender identity or expression, sexual orientation, genetic information, disability, marital status, pregnancy, citizenship or immigration status, military status, or any other basis protected by law.
Ready to get started? Submit your application below.