About This Role
We’re looking for a friendly, detail-oriented Chat Support Specialist to join our growing support team. In this role, you’ll help customers get the most out of our platform by answering questions, resolving issues, and building out the resources that help people succeed. You’ll work alongside experienced team members who will train you every step of the way.
What You’ll Do
• Answer customer support tickets and provide clear, helpful responses
• Help new customers get set up and comfortable with our platform
• Create helpful guides and resources for our knowledge base
• Work with the broader support team to understand customer needs and improve our service
• Manage multiple tasks and adjust priorities in a fast-paced environment
Skills/Background Needed
• Comfort with Google Sheets or Microsoft Excel (or willingness to learn)
• Strong written and verbal communication skills
• Ability to stay organised and manage multiple tasks
• A collaborative mindset and willingness to support your team
• Quick learner who can adapt to new processes
No prior experience necessary – we provide full training.
Rate:
Competitive entry-level pay, details shared upon application.
Contract Length:
Full-time, permanent
Location:
Fully remote – work from anywhere.
What We Offer
• Full training and onboarding
• Health insurance
• Dental and vision coverage
• Paid time off
• Parental, educational, and medical leave
• Supportive, collaborative team environment
• Opportunities for growth and development
We welcome applications from people of all backgrounds, including those with a criminal record.
Ready to get started? Submit your application below.