About this role
We’re hiring a Chat Support Specialist to handle customer conversations, resolve billing inquiries, and route complex issues to the right team. You’ll work with a small team to deliver fast, friendly support and help customers succeed. This is a full-time remote position with comprehensive training provided.
What you’ll do
As a Chat Support Specialist, your key responsibilities will include:
• Respond to customer inquiries via chat with clear, professional, and friendly communication
• Handle billing-related questions including refunds, invoices, and account changes
• Triage and classify customer issues, then route them to the appropriate team member or department
• Gather relevant context and details to help resolve issues efficiently
• Follow established processes, response timeframes, and quality standards
• Identify opportunities to help customers renew or upgrade their service
• Contribute feedback to improve support processes, templates, and workflows
Skills and background needed
• No prior experience required – full training provided
• Strong written communication skills – you can write clearly and professionally in a fast-paced chat environment
• Customer-focused mindset – you genuinely want to help people solve their problems
• Ability to stay calm under pressure and handle multiple conversations
• Basic comfort with using software tools and learning new platforms (ticketing systems, CRM dashboards, and similar tools)
• Strong organisational skills and ability to prioritise between multiple tasks
• Reliability and commitment to meeting response time goals
What we’re looking for
We value team members who are operationally excellent, genuinely customer-focused, and able to stay composed when handling escalations. You should take pride in doing quality work and be willing to improve processes as you learn the role. A bias toward action and continuous improvement is essential.
What we offer
• Fully remote work from anywhere
• Comprehensive onboarding and training programme
• Supportive team environment with opportunities to grow into more complex responsibilities
• Flexible approach to time off
• Healthcare coverage
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full-time permanent role
Location: Open to applicants worldwide (fully remote)
Ready to get started? Submit your application below.