About the Role
Join our Client Experience team in a fully remote position where you’ll support clients through live chat, email, and direct communication. You’ll help shape how clients interact with our platform, resolve issues quickly, and ensure they get the most value from their experience with us.
This role combines customer support, user training, and operational problem-solving. You’ll work with internal teams to improve client processes, deliver accurate reporting, and provide hands-on guidance to users.
What You’ll Do
• Act as the main point of contact for client inquiries and support requests, logging and responding to all incoming messages promptly
• Manage client support processes by tracking, triaging, and resolving issues efficiently
• Support user onboarding, including account setup, access management, and security best practices
• Provide hands-on training to clients on platform features and functionality
• Review and communicate client-facing reports to ensure accuracy and clarity
• Gather client feedback and communicate findings to internal teams
• Work with colleagues across operations and client success teams to identify ways to improve client experience
• Monitor client activity and engagement to identify trends and opportunities for support
Skills/Background Needed
• Experience in customer support, client success, or operations (healthcare experience is a plus)
• Comfortable with data, reporting, and understanding how business processes work
• Strong communication skills and ability to explain technical concepts simply
• Detail-oriented and organized
• Able to work independently and as part of a team
• No prior healthcare or payment integrity experience required — full training provided
Rate
Competitive entry-level pay, details shared upon application.
Contract Length
Full-time, permanent
Location
Open to applicants worldwide. Fully remote work from home.
Why Apply
Work from anywhere with a supportive remote team. Receive comprehensive training to help you succeed from day one. Grow your skills in client support, technical training, and healthcare operations. Be part of a collaborative team environment that values learning and professional development.
About Us
We are an equal-opportunity employer committed to building a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds and experiences. If you’re excited about this role but don’t meet every qualification listed, we still want to hear from you — apply anyway.
Ready to get started? Submit your application below.