About the Role
We’re looking for a friendly, detail-oriented Chat Support Specialist to join our customer service team. In this remote role, you’ll help customers with their insurance policy questions and billing inquiries via live chat, email, and phone. You’ll work from home in a supportive, training-focused environment where your success matters.
If you’re organized, enjoy helping people, and can stay calm when things get busy, this could be a great fit for you.
What You’ll Do
• Respond to customer inquiries about insurance policies and billing with accuracy and professionalism
• Document all customer interactions clearly in our systems
• Handle a high volume of communications in a fast-paced environment
• Work flexible hours that fit our operating schedule, including weekends and holidays
• Collaborate with your team to improve service and solve customer problems
• Stay compliant with company policies and security standards
• Complete ongoing training to build your knowledge and maintain your license
What We’re Looking For
• A valid Property & Casualty agent license in your state (required)
• High school diploma or GED equivalent
• Comfort with handling back-to-back customer interactions
• Ability to work flexible schedules within our hours of 7:00 AM–2:00 AM (any time zone)
• A quiet, distraction-free workspace at home for remote work
• Willingness to work weekends and holidays when scheduled
Good News: No Prior Customer Service Experience Required
We provide full training to get you ready. You’ll start with a structured onboarding programme where we’ll teach you everything you need to know about our systems, policies, and how to deliver great customer service. Training typically runs 5 days a week, and we support you every step of the way.
Employment Phases
You’ll progress through three phases: Training, Nesting, and Production. During Training, you’ll learn the role with structured hours. Then you’ll move into Production, where your schedule will be set based on business needs. You’ll have the opportunity to bid for schedule changes as they become available, typically every 6–12 months.
Schedule Flexibility
We operate 24/7, so schedules can include nights, weekends, and holidays. We ask for flexibility and the ability to adjust schedules with short notice when needed.
Rate: Competitive entry-level pay, details shared upon application.
Benefits
• Medical, dental, and vision insurance
• Paid time off and sick leave
• Retirement plan with company match
• Life insurance
• Work-from-home setup support
• Internet reimbursement
• Employee Assistance Programme for personal support
Contract Length: Full-time, permanent position
Location: Open to applicants worldwide (fully remote)
We are an Equal Opportunity Employer. We welcome applicants from all backgrounds and are committed to building an inclusive team. If you need any accommodations during the application process, please let us know.
Ready to get started? Submit your application below.