Role: Chat Support Specialist – Insurance
About This Role
You’ll be providing friendly, professional support to customers and agents through online chat, handling inquiries related to property and casualty insurance policies and billing. You’ll work with customers’ accounts, resolve issues accurately, and maintain excellent service standards—all from your home office.
What You’ll Do
- Handle a high volume of customer inquiries via chat, responding professionally and knowledgeably
- Resolve policy and billing questions accurately and efficiently
- Document customer interactions and updates within internal systems
- Meet performance targets around customer satisfaction, quality, and productivity
- Follow company policies, confidentiality standards, and security protocols
- Participate in training and ongoing development to maintain product knowledge
- Collaborate with your team to identify improvement opportunities and best practices
- Work effectively in a fast-paced environment with multiple chats, maintaining professionalism with all customer types
What We’re Looking For
- A valid property and casualty insurance license in your state
- High school diploma or GED equivalent
- At least 1 year of customer service or call center experience in a high-volume environment
- Ability to handle multiple systems and prioritise tasks in a fast-paced setting
- Flexibility to work varying schedules within operating hours, including weekends and holidays
- A quiet, distraction-free workspace at home
- Comfort working in a metrics-driven environment
Work Schedule
This is a fully remote role with flexible scheduling. Operating hours are 7:00 AM to 2:00 AM EST, 7 days a week. You’ll initially train during set hours, then transition to schedules that may include evenings, weekends, and holidays. Schedule changes may occur with short notice, and you should be prepared to adjust as business needs require.
Training & Onboarding
Full training will be provided to help you succeed in this role. You’ll go through a structured onboarding process, learning everything you need to know about insurance policies, company systems, and customer service excellence. No prior insurance experience is required—we’ll teach you everything.
Rate: Competitive entry-level pay, details shared upon application.
Contract Length: Permanent, full-time
Benefits
- Health, dental, and vision insurance
- Paid time off, holidays, and sick leave
- Retirement plan with company match
- Life and accident insurance
- Work-from-home setup
- Internet reimbursement
- Employee assistance programme
Location: Open to applicants worldwide. This is a fully remote position—work from anywhere with a reliable internet connection.
We welcome applicants of all backgrounds and are committed to creating an inclusive workplace. We provide reasonable accommodations to support all employees.
Ready to get started? Submit your application below.