Roles: Provide customer support through live chat, email, phone, and social media. Help customers understand product features, troubleshoot issues, and learn best practices. Collaborate with team members on special projects aimed at improving the customer experience.
What you’ll do:
You’ll work the second shift (1 PM–10 PM ET) with a schedule provided at least one month in advance. Your role involves supporting customers across multiple channels and helping them grow their businesses through product education and practical guidance.
Key responsibilities include:
• Respond to customer inquiries via live chat, email, phone, and social media
• Troubleshoot technical issues and provide clear solutions
• Educate customers on product features and best practices
• Suggest improvements based on customer feedback
• Work collaboratively with team members to enhance the customer experience
Skills/background needed:
No prior experience is required. We provide full training to get you up to speed. You should be:
• A clear and patient communicator
• Proactive and eager to help others succeed
• Comfortable working across multiple platforms and channels
• Able to learn product features and marketing concepts quickly
• A team player who values collaboration
Familiarity with social media, email marketing, or landing page tools is a bonus, but not required.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Ongoing.
Location: Remote positions available (work from home). Open to applicants in the following regions: DC, DE, GA, MA, MD, NC, NJ, OH, PA, SC, UT, and VA.
Why join us:
Work fully remotely with a collaborative, supportive team. You’ll have the chance to make a real impact by helping small business owners and creators succeed. We offer:
• Full training and onboarding
• Flexible work environment
• Opportunities to grow and develop your skills
• Access to learning resources and professional development
• Health and wellness benefits
• Paid time off
• Home office equipment and internet support
If you’re passionate about helping others succeed and want to be part of a team that values your voice and ideas, we’d love to hear from you.
Ready to get started? Submit your application below.