About This Role: We’re hiring entry-level chat and phone support specialists to help our customers with orders, product questions, and general inquiries. This is a seasonal position perfect for anyone looking to gain customer service experience in a supportive, team-focused environment. No prior experience necessary – full training will be provided.
The Position: As a Chat Support Specialist, you’ll respond to incoming customer inquiries via chat and phone, help create and modify orders, and provide friendly, knowledgeable product assistance. You’ll work to resolve customer issues on the first contact whenever possible, and collaborate with your team to ensure every customer has a great experience.
The Schedule: This is a seasonal, fully remote position. Full-time hours (40 hours per week) are preferred, though part-time candidates working 30+ hours may also be considered. The role requires one evening shift per week and three weekend shifts per month. Staggered start dates run from mid-September through the end of October, with positions lasting up to 20 weeks.
Rate: Competitive entry-level pay, details shared upon application.
What You’ll Do:
- Respond to incoming customer calls and chat messages
- Create and modify orders using software tools
- Answer product questions and provide detailed information
- Resolve customer issues promptly and professionally
- Communicate with team members via team chat
- Help customers understand our products and company values
Skills/Background Needed:
- High school diploma or equivalent
- Customer service experience is helpful but not required
- Strong verbal and written communication skills
- Ability to stay patient and empathetic when helping customers
- Problem-solving mindset and willingness to find solutions
- Comfort working at a computer for extended periods
- Ability to thrive in a fast-paced environment
- Flexibility and adaptability in scheduling
- Team collaboration and a positive attitude
Why You’ll Love This Role: You’ll work from home in a supportive, team-oriented environment. Full training is provided – you don’t need any prior experience. You’ll develop real customer service skills, learn about products you’re proud to support, and work with colleagues who genuinely care about doing good work. This seasonal position is ideal if you’re looking to build your resume, explore a new career path, or earn extra income during the busy season.
Work Environment: You’ll work remotely from a comfortable home office space that meets professional standards. This role involves consistent use of a computer and phone. A quiet, distraction-free workspace is important for providing the best customer service.
Contract Length: Seasonal, up to 20 weeks.
Location: Open to applicants worldwide (fully remote).
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors protected by law. Reasonable accommodations are available for qualified individuals with disabilities throughout the application and employment process.
Ready to get started? Submit your application below.