We are looking for a Chat Support Specialist to join our customer support team. This is a fully remote role where you’ll help customers resolve their concerns through live chat, email, and phone support.
In this role, you’ll be the voice of our customers, listening to their concerns and delivering helpful, empathetic solutions. You’ll work with a collaborative team to investigate issues, provide accurate information, and ensure every customer feels heard and supported.
What You’ll Do
Customer Support & Advocacy
Listen actively to customer concerns and provide timely, empathetic solutions across phone, chat, and email. Handle both routine inquiries and escalated concerns with professionalism and care. Share customer feedback and feature requests with the team to help improve our service.
Problem-Solving & Issue Resolution
Investigate and troubleshoot customer issues efficiently. Research and resolve account-related problems, ensure accurate processing of requests, and follow up to confirm resolution. Maintain attention to detail while prioritizing the customer experience.
Documentation & Reporting
Document all customer interactions clearly, including concerns, steps taken, and follow-up actions. Track recurring issues and help identify patterns that could improve our processes.
Team Collaboration
Work with colleagues across different departments to resolve customer concerns. Ask for help when needed and assist teammates with complex or escalated issues. Contribute positively to team meetings and training sessions.
What We’re Looking For
Skills & Experience
- Fluent in both English and Spanish (required)
- 1–3 years of customer service experience (or similar background)
- Experience handling complaints or escalated customer issues is a plus
- Comfortable working with customer management tools and software
- Proficiency with Microsoft Word, Excel, and email
- Strong verbal and written communication skills
- Problem-solving mindset with a proactive attitude
- Excellent interpersonal skills and ability to empathize with customers
- Strong organizational skills and ability to manage multiple tasks at once
- Ability to work independently and as part of a team
- Comfortable with rapid changes and learning new processes
Background
We welcome applicants with any education level. While experience in financial services or regulated industries is helpful, it’s not required—we provide full training on everything you need to know.
Why Join?
This is a fully remote position, so you can work from home or anywhere that works best for you. You’ll receive comprehensive training to succeed in the role, work with a supportive team that values collaboration and growth, and have the opportunity to make a real difference for our customers every day.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full time
Location: Open to applicants worldwide (work from home)
Language: Spanish (Required)
Ready to get started? Submit your application below.