About this role
We’re looking for a friendly and detail-oriented Chat Support Specialist to be the first point of contact for our customers. You’ll handle incoming support requests, resolve common issues, and escalate more complex problems to the right team. This is a fully remote role where you’ll work from home, manage a support queue, and help customers succeed with our platform.
What you’ll be doing
Support & Ticket Management
• Be the first point of contact for customer support requests via chat, email, and ticketing systems
• Triage and prioritize tickets based on guidelines
• Document all interactions clearly and completely in our support systems
• Resolve straightforward issues independently and escalate more complex ones to the support team with full context
• Monitor your queue and flag any tickets that need attention before deadlines
Customer-Facing Support
• Provide friendly, professional support to customers using our platform
• Help customers with account management, password resets, permissions, and troubleshooting
• Conduct training sessions for customers on platform features and best practices
• Identify opportunities to help customers make the most of our tools
Quality & Compliance
• Follow all support procedures and escalation paths
• Contribute to our knowledge base by documenting solutions and how-to guides
• Participate in team training and calibration sessions to maintain quality and consistency
Collaboration
• Work clearly with team members when escalating issues
• Share observations about common customer issues with your team to help improve processes
• Represent the company professionally and courteously in all interactions
Skills/background needed
• No prior experience required—we provide full training
• Excellent written and verbal communication skills
• Comfortable working in a fast-paced, queue-driven environment
• Strong organizational skills and ability to manage multiple requests at once
• High School Diploma or equivalent
• Ability to troubleshoot software and explain solutions clearly
• Customer-first attitude and willingness to help
What’s a bonus?
• Experience with ticketing or CRM systems
• Associate or bachelor’s degree
• Background in customer service or technical support
What we offer
• Fully remote work—no commute required
• Full training and ongoing support from your team
• Flexible paid time off
• Paid holidays
• Health, disability, and life insurance
• Retirement plan with company matching
• Supportive, collaborative team environment
• Opportunity to grow your career in a growing company
Rate:
Competitive entry-level pay, details shared upon application.
Contract length:
Permanent, full-time
Location:
Open to applicants worldwide. This is a fully remote role.
All applicants must pass a background check as part of the hiring process.
Ready to get started? Submit your application below.